Playzone believes entertainment should always be enjoyable. The guidelines below will help you stay within healthy limits.
You can set deposit limits on a daily, weekly, or monthly basis. Once set, limits take effect immediately. Increasing a limit requires a 24-hour wait, but decreasing one is instant. This is the most effective way to manage your budget. Never spend beyond your means.
Extended gaming sessions can cause mental stress. On playzone, you can set a maximum duration for each session. Once the time is up, the system will automatically alert you. Taking regular breaks improves focus and decision-making. Session time limits are an important tool for building healthy gaming habits.
If you feel gaming is having a negative impact on your life, use the self-exclusion option. This feature lets you temporarily deactivate your account for a set period. The exclusion period can range from 7 days to permanent. During this time, do not attempt to open a new account. If you need support, please reach out to our support team.
Your account will automatically lock if you lose more than a set amount. You can configure this limit yourself in Account Settings. A loss limit protects you from overspending in the heat of the moment. Before each session, decide on your maximum acceptable loss. This is an essential part of responsible gaming.
You can turn off promotional emails and notifications at any time. This helps keep you away from unnecessary temptations. Go to Account Settings and manage this under the marketing communications option. Fewer temptations means more control — that's our philosophy. Your preferences are our top priority.
Gaming addiction is a real issue and there is no shame in it. Various mental health organizations in Bangladesh provide support for this. Our support team can point you toward the right resources. If needed, talk to a family member or a trusted friend. Seeking help is a sign of strength, not weakness.
There are some common signs to help you recognize when gaming is becoming a problem. If you or someone close to you is experiencing these, it's important to act quickly. Acknowledging the problem is the first step toward a solution.
Playzone strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and additional checks are carried out in suspicious cases. If you have minor family members at home, use parental control software on your device. Never share your account password. Protecting minors is one of our highest priorities.
Our support team is always available for any questions or assistance related to responsible gaming. You can reach us on our FAQ page Find answers to common questions here. For more detailed support, contact us directly at [email protected]. We believe every gamer deserves a healthy and enjoyable experience.
Get Started SafelyAfter logging into your account, go to "Account Settings" and select the "Responsible Gaming" option. There you can set daily, weekly, and monthly deposit limits separately. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour cooling-off period. Our support team is ready to help with any issues.
No, self-exclusion is not permanent unless you specifically choose the permanent option. You can opt for a temporary exclusion of 7 days, 1 month, 3 months, or 6 months. Once the selected period ends, your account will be automatically reactivated. However, exclusion cannot be cancelled during the active period — this is for your own protection. For permanent exclusion, please contact our support team.
Start by speaking with them compassionately and listening without judgment. Let them know about our responsible gaming tools and encourage them to seek help. If necessary, connect with professional mental health services. Our support team can also guide family members. Remember, the right support at the right time can change a life.
Absolutely not. playzone strictly prohibits anyone under 18 from creating an account or using the platform. Age verification is mandatory during registration, and additional identity checks are carried out in suspicious cases. If you suspect a minor is using an account, please notify us immediately. We follow a zero-tolerance policy on this matter.
Responsible gaming is not just a rule — it's a way of life. Join us and enjoy a safe, fun gaming experience.